We love advanced Christmas orders as they allow us to better plan our cheese-purchasing and workload for what is an incredibly busy and fun-filled month. (We would hate for you to miss out on your Christmas favourites or Truffle Brie! Once it's gone - it's gone!)
When ordering online, on the checkout screen you will be presented with a message box where you can specify the date you would like your purchases delivered. Our last date for shipping is Tuesday 19th December 2017.
We can also include a gift message in your package, just enter the message in the same box as the shipping date, if the shipment is being sent to a different recipient we will also not include any receipt or price information.
Our delivery days are Tuesday - Friday, all items are shipped via the DPD local next day delivery service for mainland United Kingdom and via the two day delivery service for all Highlands and Islands.
Please allow extra time in December. Due to the volume of parcels being handled by the carrier, shipments can be delayed.
We ship all of our UK shipments with DPD local. The cost is £9.75 for next day delivery Mainland United Kingdom service excluding Highlands and Islands. As the majority of our shipments are for chilled & perishable food items, we must ship via a next day service. The delivery charge is the cost we are charged by DPD local and is not inflated. All orders over £75 are free of charge.
As we are shipping mainly perishable food items, our arrangements with DPD local are to either deliver the item, leave with a neighbour or leave in a safe place if you are not available to receive the item. DPD local will email and/or text the time you can expect the delivery to you. This also allows you to track the progress of your parcel on a map, counting down to a 15 minute window.
If you would like to order non-perishable or ambient goods where next day delivery is not imperative, please email us at firstname.lastname@example.org and we can work out a cheaper alternative for you.
Please see a table of our shipping charges below :-
|Pick up in store||Free|
|Next Day - Mainland United Kingdom||£9.75|
|Saturday - Mainland United Kingdom||£15.95|
|Two Day Scottish Highlands, Northern Ireland, Isle of Man & Isles of Scilly||£21.00|
|Orders over £75 value (Mainland United Kingdom only)||Free|
The majority or our cheese will be cut by hand on the date of the shipment. Whilst we will try our very best to get as close as possible to the weight ordered, please appreciate this is by hand and being spot on is nearly impossible. Overall we will make sure that you receive the value of cheese that you purchased.
Hopefully we have answered some of your questions above, however if you do need further clarification please don't hesitate to call us on 01451 605030 or email email@example.com We will be happy to help.